Skip to main content
PAS 2024 Meeting Main banner
Icon Legend
This session is not in your schedule.
This session is in your schedule. Click again to remove it.
Presentation Icons
Pre-Conference Ticketed Event
Pre-Conference Ticketed Event
APA Award Winner
APA Award Winner
APS Award Winner
APS Award Winner
ASPN Award Winner
ASPN Award Winner
SPR Award Winner
SPR Award Winner
On Demand Presentation
On Demand Presentation
Poster Icons
SPR Award Winner
SPR Award Winner
Back
Evaluation ViewAttendees 22
Workshop

Medical Education

Academic and Research Skills

Trainee
Session Type: Workshop

Call me! Telephone triage skills for pediatricians across multiple settings

Monday, May 6, 2024
8:00 AM – 9:30 AM ET
Location: Metro Toronto Convention Centre: 601
CE: Live CME: 1.5

Disclosure(s):
Kayla Heller, MD, MHPE: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Rebecca Callahan, DO: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Cody Clary, MD: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Nehal Parikh, DO, MS: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Luke Stephens, MD, MS: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Jonathan Ermer, MD: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Margaret Kirkpatrick, MD: I do not have any relevant financial / non-financial relationships with any proprietary interests.

Workshop

Description: Come explore current evidence surrounding telephone triage skills across a variety of settings and learn ways to teach these valuable skills while promoting best practices. Outpatient pediatricians, hospitalists, ICU physicians and ED providers all have telephone calls incorporated into their work. Often physicians are operating with very little training in this area, and methodology about teaching these skills to pediatric trainees is limited. We will highlight educational innovations at a variety of programs designed to improve resident and fellow education, sharing our results and providing opportunities for others to design their own content relevant to their own practice. Participants will engage in interactive collaboration, applying a tool developed by facilitators to assess and provide feedback after simulated phone calls.

Learning Objectives:

  • Examine current evidence regarding telephone triage skills across a variety of pediatric settings (outpatient parent calls, inpatient admission calls, ICU calls).
  • Analyze methods to teach learners critical telephone skills that are customizable for different institutions.
  • Adapt existing tools for ensuring quality triage calls to own institutional needs and practice implementing this tool in evaluation of learners.